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FAQ's

We're here to help you fully understand our CBD pet products and give your pet a bit of chill. Our FAQ answers most questions that are commonly asked by our customers.
Still, have questions? contact our customer service team and we'll get you sorted!

  • What is CBD?
    Cannabidiol (CBD) is a chemical compound derived from the hemp plant that has become most popular for its ability to help support a state of calmness. All CBD products must have below .3% tetrahydrocannabinol (THC), another naturally occurring chemical compound in hemp that produces a psychoactive effect.
  • What are the benefits of your CBD pet wellness products?
    CBD may support a dog’s calm and relaxed mood, healthy joint mobility, and normal recovery response. There is even the possibility that CBD can help to contribute to a good night’s sleep and a normal digestive process. CBD research has shown that CBD may : - Enhances the physical and mental well-being of pets. - Be helpful for animals exhibiting nervousness or hyperactivity. - Support & promote the long-term health of pets. - Help maintain calmness.
  • Where can I find lab tests and Certificates of Analysis?
    We believe in 100% transparency and you can find all of our lab results & COAs Also, we provide a special QR code on each label that will take you directly to the lab report for that product!
  • What does The Chill Pup's CBD contain?
    The Chill Pup's Broad-Spectrum CBD (THC-FREE) contains non-GMO hemp that has been extracted from the whole plant and blended with cold-pressed MCT oil. It contains over 100+ natural plant cannabinoids, including CBD, CBG, CBN, and more. All of our THC-Free Broad-Spectrum CBD products are filtered to be THC-free.The Chill Pup's Full Spectrum CBD contains non-GMO hemp that has been extracted from the whole plant and blended with cold-pressed MCT oil. It contains over 100+ natural plant cannabinoids, including CBD, CBG, CBN, and more. All of our Full-Spectrum CBD products are under 0.3% THC. The Chill Pup's Broad-Spectrum CBD (THC-FREE) contains non-GMO hemp that has been extracted from the whole plant and blended with cold-pressed MCT oil. It contains over 100+ natural plant cannabinoids, including CBD, CBG, CBN, and more. All of our THC-Free Broad-Spectrum CBD products are filtered to be THC-free. The Chill Pup's Full Spectrum CBD contains non-GMO hemp that has been extracted from the whole plant and blended with cold-pressed MCT oil. It contains over 100+ natural plant cannabinoids, including CBD, CBG, CBN, and more. All of our Full-Spectrum CBD products are under 0.3% THC.
  • What is the shelf life for The Chill Pup's Cookies & Crumble (treats & toppers)?
    Our dog treats and toppers are intended to be enjoyed within 2 years of purchase.
  • Will CBD really help my pup?
    Yes! CBD is home to a whole host of benefits for pups. Products containing CBD have become widely popularized to help pets through visits to the vet, long car rides, the groomer, or simply old age. CBD may help to support a dog’s calm and relaxed mood, healthy joint mobility, and a normal recovery response. There is even the possibility that CBD can help to contribute to a good night’s sleep and a normal digestive process.
  • Is CBD safe for dogs?
    Absolutely! All mammals have an endocannabinoid system, the body’s large network of receptors that CBD works directly with. Therefore, CBD may be beneficial for a wide array of animals, especially dogs & cats. Reputable health organizations all over the world including the World Health Organization (WHO) have deemed CBD a ‘safe & effective’ health alternative for both humans and animals. As the stigma surrounding hemp-derived CBD continues to lessen, there’s no reason not to try CBD for your pup.
  • Will CBD get my dog stoned or high?!
    Absolutely not! The Chill Pup Broad-Spectrum products are 100% THC-FREE and non-psychoactive. They do not contain the chemical THC, which results in a ‘high’ feeling. However, CBD effects each animal differently. CBD can make older pooches act ‘puppy-like’ and anxious young pups feel calm. The ingredients that make up hemp contribute to a balanced mood, resulting in a sense of relaxation for your pet.
  • If my pet is already taking medicine, can they take CBD?
    They could, but we would recommend speaking with your veterinarian before adding CBD to your pet’s wellness regimen. CBD can be a great supplement to existing medications and The Chill Pup products have no known side affects or complications with medications.
  • Can CBD replace my pups other medications??
    CBD can be a great supplement to existing medications and in some cases even replace them. HOWEVER, please always check with your vet before supplementing CBD with your pup's current medication routine and NEVER take your pup off of any prescribed medicine before checking with your vet.
  • What about puppies? Is CBD safe for them too?
    Absolutely! CBD is safe for puppies and dogs of all breeds, sizes, and ages. Pro-tip: Start with the recommended beginner level dose based on your pup's CURRENT weight. Monitor your pup, and then repeat or adjust as needed.
  • Is CBD legal?
    Yes! And it's about time! The 2018 Farm Bill states CBD is legal under federal law if it is derived from hemp. No medical prescription is required and it is NOT listed as a controlled substance like THC. Please be aware, some states may govern hemp-derived CBD differently than what the federal law states. For more information about you site, here is a great and trustworthy article we found: https://www.cbdschool.com/cbd-laws-by-state-2020/
  • What is the difference between Hemp Oil and CBD Oil?
    CBD oil contains pressed oil from the flowers, leaves, and stems of full-grown hemp plants that are rich in CBD. Hemp oil contains pressed oil from the seeds of the hemp plant and does not contain CBD. However, sometimes CBD oil can be labeled as hemp extract oil to avoid legal ramifications. In order to avoid buying a hemp oil that does not contain CBD, always check the product's third party lab results. Visit our COA page to see our third party lab results.
  • Where do you ship to?
    We can ship anywhere in the United States*. Canada, UK, and other countries are coming soon! *We do not support the sale or purchase of hemp and hemp-derived CBD products in the following U.S. states: Hawaii Idaho Iowa Mississippi New Hampshire South Dakota
  • How fast will I receive my order?
    All orders will be received in 2-7 business days. Please keep in mind, sometimes shipments are delayed due to extenuating circumstances that are out of our control. If you have any shipping issues, you can always email our best-in-show customer service team at support@thechillpup.com, and we will answer all your questions!
  • Where is my order?
    You will automatically be emailed a USPS Tracking # when the shipping label is created in our system. We ship using the standard USPS shipping method, so please allow 2-7 business days for delivery. *If you can’t locate your Shipping Email with your USPS Tracking #, please check your Spam or Junk Inbox.*
  • How can I edit my shipping address?
    If you need to change your address for any reason please email support@thechillpup.com
  • What is your return policy?
    We truly believe in our product. That’s why we have a 100% guarantee or your money back. Email us at support@thechillpup.com and we'll help you place the return.
  • How long does it take to process a refund?
    Refunds will take 5-10 business days to appear on your statement.
  • How do I place a return or exchange?
    Email our best-in-show customer service team at support@thechillpup.com with your order number and we'll take care of your request right away!
  • Help! How do I talk to a hooman?!
    Please reach out to our customer success team at support@thechillpup.com and someone will get back to you right away!
  • How much CBD should I give my pup?
    How much CBD should I give my pup? How much CBD to give your dog is determined by their size as well as the product you're using. Pay attention to your pet's temperament and mood, always start with the beginner's level recommended dose, and adjust your dosage accordingly. To make it easier to determine amounts, here’s a simple formula to calculate a safe CBD dosage for dogs by weight: BEGINNER DOSE RECOMMENDATION: Cookies (treats): 2mg of CBD for every 10lbs of weight (0.2mg per pound)
  • How often can I give my dog cbd?
    As often as needed! CBD is a natural and plant-based option, so it’s fine to give to your dog as often as needed. Be sure to monitor their behavior closely and to avoid giving your pet too much over a 12 hour period.
  • How long does it take CBD to work?
    The short answer is it can take 20 minutes to an hour depending on the size of your pet. However, there are a lot of different factors that will determine how long it takes for CBD to work for your pet, including: age, weight, activity level, and so on. Also, the product you're giving your dog will effect how long it takes to work. Sublingual CBD (under the tongue) with CBD oil is the fastest way to address your dog's symptom. Whereas, pet chews & treats can take at least 45 minutes to pass through your pet’s system and begin working. Some pups have a more sensitive system that will cause a stronger reaction to CBD. This is why it is always wise to start out with lowest recommended dose of CBD possible and slowly work your way up while always monitoring your dog’s behavior until you find the perfect dose.
  • How long does CBD last?
    The effects of CBD can last anywhere from 4-8 hours. This will depend on a number of things including the size of the dose, your dog's unique digestion system, food eaten that day, severity of your dog's symptoms, and other factors.
  • Could my pup overdoes on CBD?
    No, your pet overdosing on CBD is extremely unlikely. At worst, a high dosage of CBD will cause your pet to become very sleepy.
  • What if my pup is tiny?
    CBD can still be used for dogs under ten pounds. Start by giving your pup half of the smallest dose 1-2 times a day.
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